Shipping, Returns and Refund Policy

Last Revised: 2022-04-03 19:07:23

SHIPPING POLICY

Platinum Wear Inc. ("we" and "us") is the operator of (https://store-26amsjv5sw.mybigcommerce.com)
("Website"). By placing an order through this Website, you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.

General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.

Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.

Delivery Terms

Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days

Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.

Change Of Delivery Address
Orders placed before 12 PM - EDT (UTC-04) will be dispatched the same day,
otherwise, within the next business day.
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.

P.O. Box Shipping
Platinum Wear Inc. will ship to P.O. box addresses using postal services only.
We are unable to offer couriers services to these locations.

Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.

Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to stock.

Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.

Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.

Duties & Taxes

Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website

Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in destination country. This varies by country, and Platinum Wear
Inc. encourage you to be aware of these potential costs before placing an order
with us.
If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Platinum Wear Inc. at the customers
expense, and the customer will receive a refund for the value of goods paid,
minus the cost of the return shipping. The cost of the initial shipping will not
be refunded.

Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order
has already been dispatched, please refer to our refund policy.

Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.

Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

Customer service
For all customer service enquiries, please submit an enquiry at
https://store-26amsjv5sw.mybigcommerce.com/contact-us/

RETURN & REFUND POLICY

All our clients are very important to us, that's why Platinum Wear Inc ("Company"), has created the following Refund Policy to let You know how we handle the refunds for the goods ordered and bought on our website https://store-26amsjv5sw.mybigcommerce.com ("Website").

The terms "You," "Your," and "Yours" refer to the entity/ person/ organization using our Website. When this Policy mentions "we", "us,", and "our" it refers to the Company and its subsidiaries or /and affiliates. The term "goods" refer to any product or item bought on our Website by You.

This Refund Policy is governed by our Terms of Services.

For any questions regarding this Refund Policy or any requests regarding the refunds and returns, please contact us.

Some of the goods can be returned within 30 days of delivery and are eligible for a refund. You have the right, without giving a reason, to return such goods, if it has not been used, damaged or its appearance has not substantially changed, that is, the appearance of the product or its packaging has been made only such alterations as were necessary to inspect the goods received.

The right to withdraw from a distance contract within 30 days without giving a reason does not apply to legal persons (e.g. companies, entrepreneurs).

See the Exceptions section below to learn more about which goods are not eligible for a refund.

This Return policy does not limit Your statutory rights to withdraw or rights You may have in relation to incorrect, damaged or defective goods.

Standard Returns

Any goods that You wish to return must be in the original packaging and unopened, in a condition fit for resale. If the Goods to be returned do not meet these conditions, we will be unable to offer a refund.

If the item is not subject to an Exception, you must place your refund request within 30 days of delivery of the item.

Please contact our Support to begin the return and refund process, Support team will walk you through the process and help you.

Please return the goods to us by sending to the address: Platinum Wear Inc, 11151 Valley View Dr Unit#656, 20136, Virginia, United States

In case of the return of the goods, you will be responsible for paying the return shipping costs.

You must exercise return right responsibly and return the product in the original neat packaging, as well as return all complete parts of the product. You are responsible for the complete set of the returned goods. If the goods are not complete, we won't be able to accept the returned goods and issue a refund.

Once the Goods have been received and checked by our staff, a refund will be authorized by the same method that the payment was made. Depending on your financial institution, refunds can take up to 7 days to be credited to your original payment method. In all cases we have the right to suspend the refund until the good are received back and inspected.

If You fail to meet the deadlines of our Return policy, we will be unable to offer a refund.

Return Exceptions

Your right to return quality goods purchased in the online store does not apply to:

Goods that have been personalized for your buyer.
‘Final Sale’ items can not be returned.

Defective goods

In certain cases, such as defective, damaged or wrong goods, you may be required to provide evidence of the issue, such as a photo or video, or to return the item to receive a refund.

You must contact our company within 7 days upon purchase and provide detailed information, such as:

Order number
Information about the defect, failure or missing part of the item
Product name
Defect evidence (e.g. a photo or video of the item, a photo of the defective area (if it is possible to take a photo), a photo of the packaging, other).

When submitting a complaint, You must indicate how You wish the claim to be resolved:

To replace the defective goods with quality items
To supplement the incomplete goods with missing components
To apply a discount to the goods, e.g. reduce the price of the goods accordingly
To refund the money paid
To receive store credit

In case You are required to return the goods back to us, You will be responsible for paying the return shipping costs.

The goods must be returned in the original packaging (with instructions and/or warranty card, if they were delivered with the product).